Quality Assurance & Process Improvement
Deliver excellence. Every time. Quality and consistency are what fuel your profit in a competitive market.
At CoPeak we help you build the robust quality assurance systems and streamlined processes that enhance your reputation and your bottom line. When your first impressions are as good as your hundredth, the quality of your firm stands above the competition.
Everything Speaks
We believe that quality isn't an act; it's a habit built on better systems.
The definition of “quality” that your clients see is often different than the “quality” that your staff is focused on. Everything your client sees and hears speaks volumes about the quality or your work and of your firm. We leverage our owner’s perspective to align your quality program not just with technical needs but with the client experience.
When you get proactive about quality, you save yourself (and your client) time and money wasted in react mode, and you build trust. We are here to help you flip the script.
Quality Assurance & Process Improvement Services
We tailor our services to your needs, “pre-checking” a report before it heads to a client, acting as your external QA officer, or helping you build your own internal program.
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Report reviews
Plan & spec reviews
AI-assisted quality checks
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Project debrief facilitation
360 feedback gathering
“Start, stop, continue” identification & implementation
Post-occupancy survey design & implementation
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Proactive best practices
Re-thinking the design development milestones
QA/QC programs co-created with your clients
Ready to Elevate Your Standard of Care?
Let’s build the systems that elevate your work.