Client Experience & Business Development

We give your firm the "owner's perspective" to craft winning proposals, deliver confident presentations, and build a world-class client experience.

At CoPeak we leverage direct owner-side experience to help AEC firms unlock better client relationships, more return business, and a more engaged staff culture. In the AEC industry, the best technical skill doesn't always win; the team that builds the most trust does. We help you reach a better understanding of your audience to turn client relationships into growth accelerators.

Insider Strategy to Win & Retain Clients

We use our “owner perspective” to help you build a powerful, authentic business development engine on two fronts:

  1. Winning the Pursuit - We help you fine tune your project teams, proposals, and presentations so they resonate with a specific selection committee.

  2. Mastering the Client Experience - We help you shift your perspective on customer service to an engrained hospitality-first culture that keeps clients wanting more.

Your profitability is a function of getting new clients in the door and earning return clients. By focusing on client experience you get a more profitable business with less resources spent chasing work.

Architectural concrete, corrugated steel, and cement board layered for high durability and elevated design at Lambert Field sports complex.

Our Client Experience & Business Development Services

We tailor our services to your exact needs, from a single project pursuit "intensive" to a complete overhaul of your client experience model.

    • Proposal and RFP/RFQ submission review

    • Interview preparation & mock presentations

    • Partnerships and team fit (local/national)

    • Client experience mapping & process design

    • Client experience program development & implementation

    • Client on-boarding facilitation and program design

    • Client de-brief facilitation and feedback design

    • “With, For, At” collaboration & client experience

    • “Everything Speaks” bedside manner & client value

    • “Unlearning the Crit,” defensiveness to partnership

    • The art and science of presenting

    • Campaign coordinator services for partner alignment

    • Communication strategy documentation and implementation

    • Presentation skills for donor relationships

Jones Hall corner detailing demonstrated material and form use to elevate the building on a site adjacent to much larger structures.

Ready to Earn Better Work?

Let’s build the client trust that fuels your business.

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